Refund policy

Refund & Exchange Policy

At Kaizen, we take pride in delivering high-quality products to our community. Due to our current operational limitations, we are unable to offer refunds or exchanges for international orders.

For domestic orders, all sales are final. However, we understand that issues may arise, and we will review refund or exchange requests on a case-by-case basis. To be eligible for consideration:

• Requests must be submitted within 14 days of receiving your order.
• The item must be unused, unworn, and in its original packaging.
• Refunds or exchanges will only be granted in cases of defective or incorrect items.

To submit a request, please contact our support team at merch@jungmedia.io with your order number, a description of the issue, and supporting photos if applicable.

We appreciate your support and understanding as we work to provide the best experience possible while maintaining efficient operations.